We know you’re busy!

Access your account through the website to pay online, view your consumption history or even to view your current payment history. Save time!

To pay online, you will need your water account number
(located on your monthly bill) and a PIN (Personal Identification Number).

If you do not have a PIN, simply call us at 299-2489
and you will be assigned a PIN.

To start paying online and receive a PIN number
please call 299-CITY (2489) to get started!


Online account access is available though Internet Explorer or Mozilla Firefox only. Safari and Google Chrome browsers are currently not supported.

Forgot your pin number?

Click here to send us an email.
Click here to view a sample water bill.

Other ways to pay:

City of Waco Water Office
425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores
9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1110 S. Valley Mills Dr.
3801 N. 19th St., 1102 Speight Ave.

Automatic Bank Draft:

Click here to fill out, print, mail or fax the bank draft form to authorize your account for drafting.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa or Mastercard.